Once you have completed your training and before attending your first party, you are required to make a Client Call to the main contact listed for the event. This call should take place before every party and serves as a friendly introduction between you and the client. The purpose of the call is to confirm all event details, including the date, time, location, and theme, as well as discuss any finer details or special requests they may have. It’s also a great opportunity to build a positive connection with the client and ensure they feel confident and excited about the upcoming event. During your Client Call, make sure to touch on the key points listed below to help guide the conversation and ensure nothing is missed.
1. Introduce yourself – be very friendly
2. Confirm the booking details – make sure all the details are correct such as time and address
3. Run through a brief party plan with the client just explaining briefly how the party will run – don’t go into too much detail.
4. Check the client has no questions.
5. Thank the client and explain that they are free to contact you if they have any questions.
ALL client calls should be made and completed no later than Wednesday afternoon each week! (unless instructed otherwise)
As a friendly reminder, there are many logistical details involved in scheduling you for events, organising the correct equipment and ensuring everything runs smoothly and on time. With that in mind, we sometimes have to tell clients “no” to certain requests to ensure everything runs smoothly for both you and them. If a client asks to change any details such as the time, date, costume, or activities, please direct them to the office for confirmation and let them know that all changes need to go through us first.This allows us to review the request, confirm whether it’s possible and check with you that you are comfortable with the changes before making any adjustments. Once confirmed, we’ll update all the booking details accordingly.
